Customer Satisfaction :
We will be attuned to market needs; wherever possible, we will anticipate market needs; we will respond quickly to changes in customer requirements; we will be completely focused on quality; we will keep delivery commitments on time and every time; we will develop new products and processes that will go beyond customer satisfaction to achieve customer delight.
Passionate About Excellence :
Excellence is non-negotiable in every aspect of our business process. Superior quality of performance is critical to our business growth and success. We will constantly strive to exceed expectations: be it internal or external.
Develop Human Capital :
We will empower, energise and inspire our people to perform beyond their best; we will create empowered teams that take informed decisions; we will recognise and leverage skills and strengths of various teams; we will enable sharing of knowledge; we will create an adequate 'bench strength' that will take care of changes in business scenarios.
Fair To All :
All our actions will be determined by fairness; we shall be fair to our customers, vendors, shareholders, all our business partners and society at large. Fairness is not just sticking to the letter of the law or the contract but appreciating its spirit and basing all our actions on being fair to the spirit of that understanding.
Concern For The Environment And The Community :
We will take the utmost care of our environment and the communities in which we operate; we shall nurture our environment and its natural resources and shall ensure that none of our actions deplete or pollute them; we will encourage initiatives that create environmental sustainability and help in community development.
Safety And Health :
We will provide a safe workplace. We will promote the health and well-being of our people and their families. We will encourage healthy work habits and a 'work-life' balance. We believe that working safely and protecting the health of our people is 'working smart' and creates greater and more sustainable wealth.
Responsible Corporate Citizen :
We recognise that we have our responsibilities towards the society in which we operate. We commit ourselves to be a responsible corporate citizen; our activities should not only create shareholder wealth, but also community wealth.